FAQ About Salt-Free Systems

Q:  Can I replace a traditional water softener system with a water conditioner and what difference in performance should I see between the two systems?

A: Yes, a water conditioner system can replace a traditional water softener. A big difference will be how the water feels. Traditional softeners often leave the water too soft, causing it to feel slippery and slimy. Conditioners do not remove the hardness, but rather crystallize it. Scale will also not build up on fixtures and pipes. Previous sodium and/or calcium build up in the pipes from your old traditional water softener, will actually disappear as well within a few days of conditioning treatment. For this reason, in the first few days of conditioning treatment, the water may taste slightly salty because it is cleaning out the scale buildup in the pipes. After a few days however, this will go away!


Q: Why is the Scale Stopper system in an up flow configuration? Why is it not down flow?

A: The Scale Stopper media is not a traditional down flow filter system. It does not trap the hardness nor does it exchange anything for the hardness like a traditional water softener. The media works as a catalytic media by causing crystallization of ions on the surface of the media while the water is in continual up flow.

The inlet water flow in a water conditioning system is always in UPWARD motion from the bottom up in the filter housing. The media in the system always stays in a fluidized state when the water is run through. The Scale Stopper does not filter particles out of the water, but rather pulls the hardness out of solution. This hardness that is pulled out forms crystals on the surface as they interact with the media. The crystals grow on the media until they are large enough to break free and flow into the water stream. These new crystals physically cannot attach to material, resulting in scale prevention.


Q: Will I see any change in the laundry?

A: Your laundry will likely come out cleaner and your clothes will last longer. Your appliances also likely will have a longer lifespan using the newly conditioned water.


Q: Why does the Scale Stopper media not need to be backwashed? What keeps the media bed from getting fouled?

A: This is a crucial piece of the Scale Stopper system’s method of conditioning. There is no actually filtration happening with the media. But rather, we are continuously up flow backwashing. We do not filter out anything from the water. So we have no accumulation of anything in the suspended bed of media. The media works as a catalyst only to kickstart a reaction that allows crystallization to occur.


Q: How cantest the Media to make sure my system is working?

A: An easy, at home way to test your system’s effectiveness is to use two sauce pans and your stove. Fill one of the sauce pans with untreated water and the other with water treated by the water conditioner. Turn on the stove and bring to a boil. The untreated, unconditioned water will leave a hard, crusty scum on the side of the pan as it boils away. The conditioned water, when working effectively, will not leave that scum. In the treated water, you will see circulating hardness crystals on the bottom of the pan right before the water boils away. This residue can be easily wiped off once the water has boiled off.

Another simple method is to examine heating equipment and appliances that used to be covered in scale. The water conditioner system when working effectively will have broken down that scale build up within a few days of running. No new scale will appear after installation. Our customers have observed their coffee machines and appliances start to clean up from years of scale build up.


Q: Has the media been tested for health effects?

A: The treated water that comes out of the Scale Stopper system is in compliance of NSF 61 standards, an independent test standard for health effects created by the Water Quality Association (WQA).